FAQ
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Shopping Information
1. How can I customize the fragrance?
Select your preferred style, finishing, and order quantity, then upload your label design and choose a fragrance from our options. After completing payment, contact us for any special requests. We will send a visual sample for approval within 3 business days, and production will begin once confirmed. If no revisions are made within 2 business days, we will proceed with production. The estimated production and shipping time is 10-15 business days, depending on quantity.
2. Do you offer ready-to-ship candles?
Yes, we offer a wide range of ready-made scented candles that are available for immediate purchase and fast delivery.
3. Can I customize the label or packaging?
Absolutely. We provide private label services, allowing you to customize candle labels, boxes, and packaging to match your brand identity.
4. What is your minimum order quantity (MOQ)?
·Ready stock: No MOQ
·Label customization: Starts from 100 units
·Full customization: Usually starts at 300 units depending on the design
5. Can I request samples before placing a bulk order?
Yes, sample orders are welcome. Please contact us with your request and we’ll be happy to assist.
6. How long does production take for custom candles?
·Label customization: 5–7 business days.
·Full customization: 10–20 business days depending on complexity and quantity.
7. Do you ship internationally?
Yes, we offer global delivery. Shipping fees and delivery times vary by destination.
8. What kind of fragrances do you offer?
We offer a wide range of fragrance options including floral, woody, fresh, gourmand, and essential oil blends. Custom scent creation is also available.
9. Are your candles made with natural ingredients?
We use high-quality materials including paraffin, soy, or blended waxes, and premium fragrance oils. If you require natural formulations, please let us know.
10. How can I get a quote or place an order?
You can contact us through our website form, email. Let us know your needs and we’ll respond within 24 hours.